Refunds, Returns & Cancellation Policy

 Duck Shop Ireland – www.duckshop.ie

At Duck Shop Ireland, we take pride in providing our customers with high-quality products. We carefully prepare and package every order to ensure it reaches you in excellent condition.
Please read our Refunds, Returns & Cancellation Policy before placing your order.

1. Returns Policy

Due to the perishable nature of our food products, we do not accept returns of perishable goods once they have been dispatched or delivered.
For food safety and hygiene reasons, we cannot accept returned perishable products simply because you have changed your mind.
This does not affect your statutory consumer rights if goods are faulty, damaged, unsafe or not as described.

2. Order Cancellations

We understand that sometimes plans change.
Orders may be cancelled provided they have not yet been dispatched.
If you wish to cancel your order, please contact us as soon as possible through www.duckshop.ie, quoting your order number.

  • If your order has not been dispatched, we will cancel it and issue a full refund.

  • Once your order has been dispatched, cancellation is no longer possible for perishable products.

Approved refunds will be processed using your original payment method.

3. Damaged or Unsatisfactory Products

We are committed to ensuring that all products supplied by Duck Shop Ireland meet our quality and food safety standards.
If your order arrives damaged, defective, not as described or otherwise not up to an acceptable standard, please contact us as soon as possible after delivery.
When contacting us, please provide:

  • Your order number

  • A description of the issue

  • Photographs of the affected products and packaging, where possible

We will review your complaint promptly and, where appropriate, arrange a refund or replacement in accordance with your statutory consumer rights.
Important: If you believe a food product has arrived at an unsafe temperature, is spoiled or is otherwise unfit for consumption, please do not consume it. Contact us immediately.

4. Refunds

Refunds will be issued in the following circumstances:

  • An order is successfully cancelled before dispatch.

  • Products arrive damaged, defective or unfit for consumption.

  • Products do not meet the quality standards reasonably expected or are not as described.

  • A refund is otherwise required under applicable consumer law.
    Where a refund is due for faulty or non-conforming goods, we will refund the relevant product cost and any applicable delivery charges in accordance with your legal rights.

Refunds will be made to the original payment method used when placing the order.

5. Non-Perishable Products

If you purchase non-perishable products from our website, your statutory cancellation and return rights under Irish and EU consumer law will apply, including the applicable 14-day cooling-off period for eligible online purchases.

6. Your Consumer Rights

Nothing in this policy affects your statutory rights under Irish consumer protection legislation, including the Consumer Rights Act 2022.

7. Contact Us

If you have any questions regarding your order, cancellations, refunds or product quality, please contact us through our website.

Website: www.duckshop.ie

We appreciate your custom and are committed to providing quality products and excellent customer service.